Mission to provide a quality public transportation service to those citizens in need.
Transportation Solutions Division (TSD) Overview
How is TSD related to SATA? We are a division of SATA that meets the needs beyond the dial-a-ride bus services. TSD is only available when and if the SATA dial-a-ride service cannot accommodate the transportation request. We use the same dispatching software allowing us to use the same rider, stops, and trip database. Because we are remotely connected, we can see the trips on dial-a-ride and they can see our trips. Both divisions serve Shiawassee county residents only.
Preference is given to residents of the Cities of Corunna, Durand, Laingsburg, Owosso, Perry and the townships of Bennington, Caledonia, Owosso, New Haven, Venice and Vernon (they are considered participating) because their tax base supports SATA. Customers living in other areas of Shiawassee County (considered non-participating) may call for a ride the day before and will be scheduled as availability allows.
Volunteer drivers use their personal vehicles to provide door-to-door transportation services assigned by TSD. Volunteer drivers are reimbursed for their mileage. TSD has access to two wheelchair accessible vehicles operated by professional Shiawassee Area Transportation Agency (SATA) drivers that provide curb-to-curb services assigned by TSD.
All programs are reservation based and on a first-call, first-serve basis. Transportation Solutions service hours are 24/7, 365 days a year contingent upon the availability of a volunteer driver. Customers must call at least 24 hours in advance for TSD services. TSD office hours are Monday through Friday, 8:00 a.m.-3:00 p.m.
The primary population targeted for TSD is persons with disabilities, seniors (60+), and veterans. For MDOT reporting purposes, 70% or more of ridership must be residents who qualify as a person with a disability, a senior (60+), and/or a veteran.
Persons with disabilities must complete and submit SATA’s Reduced Fare Application as proof of his/her disability.
Purpose of trips
Priority for trip purpose of all TSD services rendered follow the order as listed below:
-Employment & Training
-All Other Trips
Fares for residents of the participating local governmental units include: Cities of Corunna, Durand, Laingsburg, Owosso, Perry & the Townships of Bennington, Caledonia, New Haven, Owosso, Shiawassee, Venice, and Vernon. Cities and Townships not listed are considered non-participating.
In Shiawassee County
Fares range from $1.50 to $9.00 one-way
· Fares follow the Fare Policy of the SATA Dial-A-Ride service
· Zone 1
$7.00 one-way “Participating”
$21.00 one-way “Non-Participating”
Clinton, Genesee, Gratiot, Ingham, Livingston, and Saginaw Counties
· Zone 2
$11.00 one-way “Participating”
$33.00 one-way “Non-Participating”
Macomb, Oakland, Washtenaw, and Wayne Counties
· Zones 3 thru 7-Remainder of Lower Michigan
Fares range from $13.00 to $75.00 one-way
(Call the TSD office for details)
· Zone 8 - Upper Peninsula-Transportation Services are not available.
· Zone 1
TSD requires that you give notification when it is necessary to cancel a ride reservation. If you choose to cancel a ride, please notify TSD at least 24 hours before your scheduled pick up time. If this is impossible, please contact TSD at least one hour before your scheduled time. Failure to give such notification in a timely manner is called a “no-show” and you will be charged accordingly.
*Prohibited Items Policy
No smoking, eating, drinking, weapons, explosives or hazardous material are allowed in our volunteer vehicles or on our buses.
*Young Child Policy
TSD follows the SATA Young Child Policy. Please contact our office for details.
The TSD office is located in the Michigan Works building located at 1975 W. M-21,
*A copy of SATA Passenger Policies & Procedures can be mailed to you upon request or found here on our website on the Documents/Forms page.
Marj F. 11/9/09
Dave G. 1/4/10
Jon S. 9/2/12
Jay F. 2/5/13
Becky P. 5/6/13
Ken L. 4/8/14
Jerry K. 5/2/14
Barb S. 5/2/16
Sue A. 12/14/16
Kent T. 7/31/18
Paula J. 8/18/21
Jim V. 8/30/21
Richard B. 11/9/21
Debbie S. 4/8/22
David S. 4/18/22
Julie H., Dispatcher 6/22/20
Jill F., Dispatcher 7/6/20
Joyce P., Mobility Manager 9/26/16
The dispatchers are generally the first contact you will have at TSD. The dispatchers help book trips, confirm trip addresses and time of pick up with the passengers. Dispatchers contact drivers for their availability and assign trips to the drivers.
The job of the Mobility Manager (MM) is to oversee the day-to-day workings of the TSD office. (Organizing of Driver Check-in, process fares paid, check over logs and fares collected, check over contracts, check over driver schedules, make collection calls etc.) The MM coordinates with county agencies who request rides for their clients and also attends Health and Human Services (HHS), Coalition Against Vulnerable Adult Abuse (CAVAA) and SATA’s Local Advisory Council (LAC) meetings to keep up on happenings in Shiawassee County. The MM also meets quarterly via a conference call with other Mobility Managers in the state of Michigan to keep abreast of current events pertaining to transportation. Monthly newsletters are prepared for the volunteer drivers that contain driving advice and health tips. The MM submits invoices to county agencies and insurance companies and prepares specialized reports for the Executive Director of SATA. Last, but not least, the MM is available after hours to handle cancellation calls for the next day.
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